Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Slayisha.com
 

WHO WE ARE

We are Slayisha Lifestyle  and we are the company that collects your personal data and controls how it will be used (the “data controller”).

SCOPE OF THIS POLICY

We are committed to respecting your privacy and protecting the personal data you share with us and that we collect about you. This policy tells you about how we use the personal data we collect about you when you use our website and app. It also provides more information about your privacy rights and how the law protects you.

HOW DO WE COLLECT YOUR PERSONAL DATA, WHAT DO WE COLLECT AND WHAT DO WE DO WITH IT?

We have set out below the personal data we may collect from you during your use of our website and app and how this is used by Slayisha.

How and what personal data do we collect?

What do we do with it?

We collect your full name, title, address, email address, phone number and date of birth (should you choose to provide it) when you register for an account with us.

· register your account with us

· store your details so it is easier for you to login/order on your next visit

· process and deliver any orders you place with us

· check you are old enough to use our website and app

· send you updates about our services (including updates to our terms and policies)

· to register your membership of any loyalty scheme we operate from time to time

· to send our latest information and news to you by email and/or SMS (unless you tell us you do not want us to).

We collect your email address when you register to receive our news and latest information by email.

· to ensure you receive all the latest news and information about our new product releases, offers, discounts and events.

We collect your full name, title, delivery address, billing address, email address, phone number and payment details when you order products from our website and app.

· to process your order and payment

· deliver this to you and deal with any returns, refunds or customer services enquiries

· we may also use your email address and phone number to send you our latest news and information by email and/or SMS (unless you tell us that you do not want us to).

Details of your previous orders, browsing history on our website and app and products stored in your wish list.

· to analyse what products/offers we think you will like

· suggest these to you via your account

· display adverts to you when you are browsing third party websites and social media

· send you information about these by email and/or SMS.

Your name, email address and any other information you include in your message when you send us a message with a comment or question on our website or app, by post, email, WhatsApp, phone or on any of our social media pages (Facebook, Twitter, Instagram, Pinterest or YouTube).

· to deal with your comment/question and contact you about this, if necessary.

Your name, email address and any other information you provide to us when you take part in any competition we operate on our website, app or any of our social media sites.

· to enter you into the competition

· with your consent, to send you details of our products, offers and events which we think will be of interest to you by email or SMS.

Technical information about your computer, tablet or phone (including your IP address, screen resolution, browser type, operating system software type and device type.

· to enable you to store your preferences on your device (so you can, for example, save your login details and your preferred language)

· display adverts to you about our products and offers which we think you might like when you are browsing other sites

· to analyse whether you enjoy reading the communications we send to you (by checking whether you have opened these or taken advantage of any of the offers in them)

· to improve our website and app so it is easier to use for our customers.

We may also collect, use and share data relating to you which is not “personal data”, such as demographic data or details of your typical use of our website and app.  You can’t be identified from this information. We will use this information, for example, to improve our website and app, tailor our marketing strategy and help us stock products we think you will like.

OUR LAWFUL BASIS FOR WHAT WE DO WITH YOUR PERSONAL DATA

We will never use your personal data unlawfully. We have set out below our lawful basis for the various ways we use your personal data.

Our use of your personal data

Our lawful basis

Creating and maintaining your account.

Performing our contract with you.

Some of this information will also be required for legal reasons such as fraud prevention.

Processing and delivering orders to you and dealing with returns, refunds and other customer service queries.

Performance of our contract with you (we need to do this to provide our products to you).

Some of this information will also be required for legal reasons such as fraud prevention and for our legitimate interests of defending against any claims made against us.

Sending you details of our products, offers and events by email or SMS.

Our legitimate interests of communicating with our customers to tell you about our new products, offers and events and growing our business.

Displaying our products and offers we think will be of interest to you on our site and third party sites (including your social media accounts).

Your consent (where this involves the use of cookies, see our Cookies Policy) and our legitimate interests of serving relevant adverts to you to get you to come back to our website and app and see all the great products we have on offer.

Analysing your purchase and browsing history, wish list and engagement with our communications.

Our legitimate interests of ensuring that we are targeting our customers effectively which means that you do not receive news and information we don’t think you’re interested in and we can ensure that we are creating the best possible experience for our customers so they keep coming back to us.

Dealing with your comments/questions (where these are not related to a specific order).

Our legitimate interests of ensuring we provide the best possible customer service.

Improving and securing our website and app.

Legal requirement of preventing fraud and our legitimate interests of ensuring that our website and app works effectively, is secure and reflects our customers’ browsing habits.

Administering our competitions.

Performance of our contract with you (we need to use the information to enter you into our competition and tell you if you have won).

Creating and maintaining your account for any loyalty scheme we make available from time to time.

Performing our contract with you.

Sending you exclusive loyalty scheme news, offers and events.

Your consent.